All Scottish Shop products are delivered direct to the door by NZ Post Courier to ensure they arrive safely and on time. We are able to track all of these items.
All orders are dispatched Monday – Friday within 24 hours of you placing your online order and full payment being made. However, if we are out of stock of an item/items we will need to order from our suppliers in Scotland which can take several weeks. We will endeavour to fill these orders as soon as possible and keep in touch with you as to progress of the order.
For urgent deliveries, please contact us to discuss further.
Standard delivery times:
*NB: Items being sent to rural delivery addresses, will be delivered by the local rural delivery service, therefore please allow up to an additional two days. Please choose Rural delivery as your shipping option if you are in a Rural delivery area. Orders will not be sent until the correct shipping cost has been paid.
Kindly contact us to discuss delivery options for particularly large orders.
Please Note: The Scottish Shop will not be responsible for parcels once delivery has been made. This includes replacement of, or refunds for, parcels tampered with, lost or stolen following delivery.
All purchases from The Scottish Shop are covered by the Consumer Guarantees Act (CGA).
The Scottish Shop take the utmost care to provide only the highest quality products, which will be packaged and delivered to the recipient's door by New Zealand Post Courier. If you are unhappy with the quality of the products ordered you should contact The Scottish Shop within 3 days of receiving the order to arrange return of the goods.
The Scottish Shop does not accept "change of mind" returns or refunds. Please select your items with care.
We reserve the right to contact you via telephone or email should we have any questions about your order.
It is the customer's responsibility to check for any damage that may have occurred during transit. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can assist you in claiming compensation from the courier company.
